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Integrierte Informations- und Kommunikationstechnologien in Kommunalverwaltungen by Herbst, Martin

Integrierte Informations- und Kommunikationstechnologien in Kommunalverwaltungen

by Martin Herbst
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Book cover type: Paperback
  • ISBN13: 9783838682037
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Diplom.de
  • Publisher Imprint: Diplom.de
  • Publication Date:
  • Pages: 124
  • Original Price: USD 104.5
  • Language: German
  • Edition: N/A
  • Item Weight: 173 grams
  • BISAC Subject(s): General

Inhaltsangabe: Einleitung: Moderne Informations- und Kommunikationstechnologien (IuK) verändern seit einigen Jahren die Gesellschaft. Sie führen zu einem Wandel der Organisation bei Betrieben aller Wirtschaftszweige. Auch öffentliche Verwaltungen versuchen durch den Einsatz von IuK neue Organisationsabläufe und somit neue Dienstleistungen zu bilden. Im Mittelpunkt der informationstechnischen Modernisierung im öffentlichen Sektor stehen die Kommunalverwaltungen wegen ihrer vielfältigen Kontakte mit Bürgern. In Bezug auf die IuK verfügen sie über heterogene IuK-Infrastrukturen. Jedes Amt setzt regelmä ig mehrere voneinander isolierte Fachanwendungen und unterschiedliche Datenbanksysteme ein. Nahezu jede Kommune erstellt eine eigene Homepage und nimmt vorrangig auf ihre Informationsanliegen Rücksicht. Work?ow-Management-Systeme zur Beschleunigung der Vorgangsbearbeitung und Data-Warehouse-Systeme zur Unterstützung der Entscheidungsträger ?nden noch viel zu selten Einsatz. Die unzureichende Ausrichtung an den Bedürfnissen der Bürger liegt hauptsächlich in der fehlenden Integation der IuK-Systeme begründet. Jedes Amt besitzt seine eigene IuK-Ausstattung und erhebt die von ihm benötigten Daten neu, selbst wenn das Datenmaterial in anderen Dienststellen bereits vorliegt. Synergieeffekte können sich so nicht entfalten, da die einzelnen Systeme weder miteinander kommunizieren noch einander zuarbeiten. Die vorliegende Arbeit untersucht die Potenziale eines integrierten IuK-Einsatzes bei der Neugestaltung der Interaktionsbeziehungen zwischen der Kommunalverwaltung und dem Bürger. Hierbei bringt sie Erkenntnisse und Erfahrungen sowohl aus der Betriebswirtschaftslehre als auch aus der Wirtschaftsinformatik mit ein. Das erste Kapital betrachtet die öffentliche Verwaltung als einen informationsverarbeitenden Betrieb. Nachdem die Aufgaben und die Ziele des Verwaltungsbetriebs erörtert werden, geht es auf die Bedeutung des Informationsmangements als Führungsaufgabe ein. Hierzu g

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