Integrierte Kommunikation: Moderne Konzepte und Messmethoden
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Diplomarbeit aus dem Jahr 2010 im Fachbereich BWL - Allgemeines, Note: 1,3, Hochschule Pforzheim (Wirtschaft und Recht), Sprache: Deutsch, Abstract: die Abstimmung und Fokussierung von Unternehmenskommunikation sollen - vereinfachend zusammengefasst - Wirkungssynergien beim umworbenen Kunden erzielt und die Vielzahl von Kommunikationskanälen der heutigen Zeit miteinander systematisch vernetzt werden. Mit einiger Ernüchterung muss man hingegen heute im Jahr 2010 nun feststellen, dass sich ein Verständnis um die Notwendigkeit und Vorteile der Integrierten Kommunikation (IK) zwar in der Praxis weitgehend etabliert hat, demgegenüber die Kontrolle (im Sinne des betriebswirtschaftlichen Kommunikationscontrollings) der messbaren Vorteile der Integration von Marktkommunikation oftmals scheitert. Dazu trägt ma geblich bei, dass es bei allen am Kommunikationsprozess beteiligten Personen verschiedene Ansichten und Verwendungen des Begriffes der Integrierten Kommunikation gibt. Der Grund dafür weist auf eine ähnlich desperate Lage der akademischen Forschung zu diesem Sujet hin: Trotz evolutionärer Schritte hinsichtlich einer theoretischen Konkretisierung des Konzeptes hin zu einem noch zu formulierenden Paradigma existiert bis dato keine allgemeingültige Definition des Begriffes der Integrierten Kommunikation. Dieser fehlende gemeinsame Nenner macht es in logischer Konsequenz schwierig, ein konkretes, allgemein anwendbares und für die Praxis verwendbares Modell zur Messung und Optimierung von Integrierter Kommunikation zu entwickeln. So bleibt die Frage "Was bringt ein integrierter Ansatz der Kommunikationsaktivitäten für unser Unternehmen?" oftmals unbeantwortet. Ziel dieser Arbeit soll es sein, den Begriff der Integrierten Kommunikation einzuordnen und aufgrund des Standes der aktuellen Forschung zu erklären. Auf der Grundlage eines Wirkungsstufenmodells von Unternehmenskommunikation findet dann eine Betrachtung von konzeptionell unterschiedlich Modellen und Methoden statt, d
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