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Intercultural Mediation and Conflict Management Training: A Guide for Professionals and Academics by Claude-Hélène Mayer

Intercultural Mediation and Conflict Management Training: A Guide for Professionals and Academics

by Claude-Hélène Mayer
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Book cover type: Hardcover
  • ISBN13: 9783030517649
  • Binding: Hardcover
  • Subject: N/A
  • Publisher: Springer
  • Publisher Imprint: Springer
  • Publication Date:
  • Pages: 260
  • Original Price: EUR 109.99
  • Language: English
  • Edition: 2020
  • Item Weight: 577 grams
  • BISAC Subject(s): Psychotherapy / Counseling, Sociology / General, and Mentoring & Coaching

From the Back Cover

This book introduces the topic of intercultural mediation and conflict management. Based on the latest scientific research and successful conflict management practices, it provides theoretical insights and practical, self-reflective exercises, role-plays and case studies on conflict, mediation, intercultural mediation, and solution-finding in conflict mediation. The book serves both as a self-learning tool to expand personal competences and cultural sensitivity, and as training material for seminars, workshops, secondary, advanced and higher education and vocational training. It is a valuable contribution to the fields of intercultural conflict mediation and conflict management, intercultural communication, intercultural training and coaching.

This is a book about practicing - the applied practice of competent conflict crafts in diverse intercultural contexts. Conflict practitioners, mediators, and intercultural trainers would be inspired by Professor Claude-Hélène Mayer's creative integration of relevant intercultural models with do-able conflict strategies and in reaching intergroup harmony with reflexivity and cultural resonance.

--- Professor Stella Ting-Toomey, Human Communication Studies, California State University at Fullerton, USA, and Co-Editor of The SAGE Handbook of Conflict Communication, 2e

Given the difficulty and complexity of successful intercultural collaboration and conflict mediation, this is a much-needed addition to cross-cultural positive psychology. It is rich in content and training. I highly recommend it for teaching, corporate training, and for executive coaches.

--- Professor Paul T.P. Wong, President International Network on Personal Meaning
and President Meaning-Centered Counselling Institute, Toronto, Canada

Intercultural conflict resolution is a critically important task in this modern world. This book by Professor Mayer is a welcome handbook on how to use mediation to resolve those conflicts. It should be in the library of every conflict mediator. My congratulations to Professor Mayer for her important work.

--- Dan Landis, Founding President, International Academy of Intercultural Research,
Affiliate Professor of Psychology, University of Hawaii


Claude-Hélène Mayer is Professor in Industrial and Organisational Psychology at the Department of Industrial Psychology and People Management at the University of Johannesburg, an Adjunct Professor at the Europa Universität Viadrina in Frankfurt (Oder), Germany and a Senior Research Associate in the Department of Management at Rhodes University, Grahamstown, South Africa. She holds a PhD in Psychology, a PhD in Management, a Doctorate in Political Sciences and a Venia Legendi in Psychology with focus on Work, Organisational, and Cultural Psychology. She is a Systemic Therapist and a Professional Intercultural Mediator and has published extensively. Her areas of research are intercultural conflict mediation, salutogenesis, shame, women in leadership, meaning in the Fourth Industrial Revolution and psychobiography.


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