Skip to content

Booksellers & Trade Customers: Sign up for online bulk buying at trade.atlanticbooks.com for wholesale discounts

Booksellers: Create Account on our B2B Portal for wholesale discounts

Internal service quality and sustainable human resources management

by Angelina Tschische
Save 12% Save 12%
Current price ₹4,813.00
Original price ₹5,492.00
Original price ₹5,492.00
Original price ₹5,492.00
(-12%)
₹4,813.00
Current price ₹4,813.00

Imported Edition - Ships in 18-21 Days

Free Shipping in India on orders above Rs. 500

Request Bulk Quantity Quote
+91
Book cover type: Paperback
  • ISBN13: 9786209411519
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Our Knowledge Publishing
  • Publisher Imprint: Our Knowledge Publishing
  • Publication Date:
  • Pages: 80
  • Original Price: GBP 43.41
  • Language: English
  • Edition: N/A
  • Item Weight: 118 grams
  • BISAC Subject(s): General

Staff are highly valued in the service-intensive hotel industry. It is therefore necessary to address the ever-growing challenge of staff shortages in this sector! In this context, can internal service quality be a success factor for small and medium-sized hotel businesses? How do customer and employee satisfaction influence each other and what effects does this have on internal and, subsequently, external service quality?

Trusted for over 49 years

Family Owned Company

Secure Payment

All Major Credit Cards/Debit Cards/UPI & More Accepted

New & Authentic Products

India's Largest Distributor

Need Support?

Whatsapp Us