IT-Prozesse im Wandel. Ein Leitfaden für das Upgrade von ITIL v3 auf ITIL 4
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Projektarbeit aus dem Jahr 2020 im Fachbereich Informatik - Wirtschaftsinformatik, Note: 1,0, Fachhochschule Südwestfalen; Abteilung Meschede, Sprache: Deutsch, Abstract: Zu Beginn der 80er Jahre wurde ITIL entworfen und hat sich seitdem stetig an den Wandel angepasst. So auch im Jahr 2019, als die Version 4 das bis dahin geltende ITIL V3 ablöste. Nun stehen IT-Berater vor der Herausforderung, beide Versionen zu studieren und die bedeutenden Unterschiede herauszuarbeiten. Ziel der Arbeit ist es, die Unterschiede zwischen den ITIL-Versionen hervorzuheben und somit dem Team zu verdeutlichen, welche Prozesse im Unternehmen betroffen sind und wie die Änderungen, aufbauend auf den ITIL v3 Practices, umgesetzt werden können. Aufgrund dieser Arbeit kann das Team die Prozesse schnellstmöglich anpassen und dem Kunden weiterhin die aktuellsten und besten Lösungen bieten. Die Arbeit ist in fünf Teile unterteilt. Zu Beginn der Arbeit wird die Problemstellung des Teams beleuchtet. Anschlie end wird darauf eingegangen, was ITIL ist und wie es sich im Laufe der Zeit weiterentwickelte. Um nun das Problem zu lösen, wird die aktuelle ITIL 4 Version der Version ITIL v3 gegenübergestellt. Hierbei wird ein besonderer Blick auf den Aufbau und den Inhalt der jeweiligen Version geworfen. Danach werden die Unterschiede hervorgehoben. Um eine Handlungsempfehlung für das Team aussprechen zu können, wird erörtert, welche Änderungen sich ergeben und wie man diese im Unternehmen umsetzen kann. Abschlie end wird ein Fazit gezogen und die Ergebnisse reflektiert.
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Rich Dad Poor Dad: What the Rich Teach Their Kids about Money That the Poor and Middle Class Do Not!
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