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IT-Servicemanagement als Chance zur Prozessautomation by Axel Himmelreich

IT-Servicemanagement als Chance zur Prozessautomation

by Axel Himmelreich
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Book cover type: Paperback
  • ISBN13: 9783000373916
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Axel Himmelreich
  • Publisher Imprint: Axel Himmelreich
  • Publication Date:
  • Pages: 122
  • Original Price: GBP 7.89
  • Language: German
  • Edition: N/A
  • Item Weight: 155 grams
  • BISAC Subject(s): General

Prozessautomation ist der wesentliche Schlüssel zur Erneuerung und Optimierung des gesamten IT-Betriebes und bietet erhebliche Chancen den Betrieb effektiver und effizienter auszurichten. Durch Automatisierung entstehen kalkulierbare Services. Interne und gesetzliche Regularien werden eingehalten und die SLA-Fähigkeit wird hergestellt. Dadurch ergeben sich Einspar- und Optimierungspotenziale. Dies ist der Schlüssel zum Erfolg eines modernen IT-Betriebes. Ziel dieses Taschenbuches ist es, einen Überblick über die Prozessautomation in Bezug zu IT-Servicemanagement und ITIL zugewinnen. Automations-Beispiele und eine ITIL-konforme Methode zur Kosten-Nutzenpotenzial-Bewertung von Automatisierungsvorhaben runden das Buch ab.

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