IT-Servicemanagement (in OWL): Umfrage und aktuelle Trends

Name: IT-Servicemanagement (in OWL): Umfrage und aktuelle Trends
Brand: Atlantic Books
SKU: 9783749420414
Price: 2678.0 INR
Availability: InStock

by Achim Schmidtmann

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ISBN13: 9783749420414
Binding: Paperback
Subject: N/A
Publisher: Bod - Books on Demand
Publisher Imprint: Bod - Books on Demand
Publication Date: March 26, 2019
Pages: 200
Original Price: GBP 23.9
Language: German
Edition: N/A
Item Weight: 245 grams
BISAC Subject(s): Information Technology

About The Book

In den letzten 2-3 Jahren kann man wieder sehr viel mehr Bewegung rund um IT-Service-Management (ITSM) feststellen, dabei werden insbesondere die Begriffe DevOps, Agile und Lean in Zusammenhang mit ITSM gebracht, die nun auch Eingang in die neue ITIL(R) 4 finden. Diskutiert wird auch seit einiger Zeit über den Enterprise Service Management (ESM) Ansatz, der die Vorteile von ITSM auf andere Unternehmensbereiche ausweiten will. Hinzu kommt, dass der IT-Service Markt immer weiter wächst, damit steigt auch der Bedarf nach einem transparenten, zuverlässigen, sicheren, qualitativ hochwertigen und effizienten ITSM. Genau hier setzt unsere Umfrage unter Unternehmen, Öffentlichen Betrieben und Verwaltungen der Region Ostwestfalen-Lippe an, mit dem Ziel deren ITSM Status Quo zu bestimmen. Sie wurde von Masterstudierenden der Wirtschaftsinformatik der Fachhochschule (FH) Bielefeld im Mastermodul "IT-Service-Management" umgesetzt. Neben der Durchführung der Umfrage haben die Studierenden und ich auch sechs Beiträge zu oben bereits grö tenteils angesprochenen aktuellen Trends im ITSM verfasst. Damit wurden sicherlich nicht alle derzeitig diskutierten Themen behandelt, aber eine sorgfältige Auswahl ermöglichte eine breite Abdeckung.

About The Author

Prof. Dr. Achim Schmidtmann ist seit 2017 Professor für Wirtschaftsinformatik, insbesondere betriebliche Informationssysteme/ERP-Systeme am Fachbereich Wirtschaft und Gesundheit der FH Bielefeld. Der Fokus seiner Lehre und Forschung liegt in der Beschäftigung mit IT-Service- und IT-Sicherheitsmanagement, betrieblichen Informationssystemen und dem Informationsmanagement. Von 2006-2017 war Prof. Schmidtmann Professor für Wirtschaftsinformatik am Fachbereich Informatik der FH Dortmund. Als Studiengangsleiter verantwortete er dort den Wirtschaftsinformatik Master sowie seit 2014 als CIO die hochschulweite IT-Strategie der FH Dortmund.

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