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Knowledge Management and Drivers of Innovation in Services Industries by Patricia Ordóñez de Pablos, Miltiadis D. Lytras

Knowledge Management and Drivers of Innovation in Services Industries

by Patricia Ordóñez de Pablos , Miltiadis D. Lytras
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Book cover type: Hardcover
  • ISBN13: 9781466609488
  • Binding: Hardcover
  • Subject: N/A
  • Publisher: Information Science Reference
  • Publisher Imprint: Information Science Reference
  • Publication Date:
  • Pages: 350
  • Original Price: GBP 140.0
  • Language: English
  • Edition: N/A
  • Item Weight: 1098 grams
  • BISAC Subject(s): Information Management

Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated, and presented on demand. Knowledge Management and Drivers of Innovation in Services Industries provides a comprehensive collection of knowledge from experts within the Information and Knowledge Management field. Outlining areas on Knowledge Management, Innovation, Information Technologies and Systems, and Services Industry, this book provides insight for academic professors, policymakers, and students alike.

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