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Knowledge Potential Measurement and Uncertainty by Kerstin Fink

Knowledge Potential Measurement and Uncertainty

by Kerstin Fink
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Book cover type: Paperback
  • ISBN13: 9783824421831
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Springer
  • Publisher Imprint: Deutscher Universitatsverlag
  • Publication Date:
  • Pages: 274
  • Original Price: EUR 49.99
  • Language: English
  • Edition: Softcover Repri
  • Item Weight: 380 grams
  • BISAC Subject(s): Computer Science, Information Management, and Shakespeare

From the Back Cover
Whereas the measurement of tangible assets, e.g. cost of sales or raw material, used to be one of the main issues of business in the past, the focus has now shifted towards intangible assets such as the knowledge potential of a firm's knowledge workers. Against this background, the measurement of knowledge has become a challenge for the managers of knowledge based companies and they are looking for a knowledge measurement model to achieve the optimal organization well-being.

Kerstin Fink discusses the two mainstream measurement fields: the cognitive science approach and the management approach. She develops the knowledge potential view which is determined by nine key measurement variables, i.e. content, culture, networking, organizational knowledge, learning and training, customer and competitor knowledge, and knowledge management systems. The author applies the analogical reasoning process and uses Werner Heisenberg's Uncertainty Principle as a framework for the employee knowledge potential measurement process. Her aim is to assign a specific knowledge classification or value to each employee. Case studies demonstrate the model's practical use.

Univ.-Prof. Dr. Kerstin Fink lehrt Wirtschaftsinformatik an der Universität Innsbruck, wo sie sich auch habilitierte.

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