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Konfliktbearbeitung im beruflichen Kontext: Ursachen und Methoden für die Lösung von Konflikten by Anonym

Konfliktbearbeitung im beruflichen Kontext: Ursachen und Methoden für die Lösung von Konflikten

by Anonym
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Book cover type: Paperback
  • ISBN13: 9783668908390
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Grin Verlag
  • Publisher Imprint: Grin Verlag
  • Publication Date:
  • Pages: 20
  • Original Price: USD 22.5
  • Language: German
  • Edition: 1. Auflage
  • Item Weight: 37 grams
  • BISAC Subject(s): Sociology / General

Studienarbeit aus dem Jahr 2016 im Fachbereich Soziologie - Arbeit, Beruf, Ausbildung, Organisation, Note: 1,3, Hochschule für Musik und Theater Hamburg (KMM), Sprache: Deutsch, Abstract: In der menschlichen Kommunikation sind Konflikte, privat wie im beruflichen Kontext, unvermeidlich. Wenn sie nicht eingedämmt oder geregelt werden, führen sie jedoch nicht selten zu Schwierigkeiten, im Ernstfall sogar zu Krankheiten der Beschäftigten und hohen Kosten für den Betrieb. In Anbetracht dieser bedeutenden Rolle von Konflikten liegt der Schwerpunkt dieser Arbeit auf der Konfliktbearbeitung im beruflichen Kontext. Einleitend wird auf Konflikte im beruflichen Kontext im Allgemeinen eingegangen. Der Konflikt wird definiert und auch dessen unterschiedliche Phasen werden erläutert. Ebenfalls werden die Stufen der Konflikteskalation nach Glasl thematisiert. Im Anschluss werden Voraussetzungen und Ursachen sowie Gefahren und Nutzen von Konflikten in den Blick genommen. Für die Bearbeitung und Lösung von Konflikten im Beruf gibt es zahlreiche Herangehensweisen und Instrumente, von denen einige in dieser Arbeit vorgestellt werden. Zunächst wird das Drama-Dreieck nach Karpman erläutert. Anschlie end wird auf das Konfliktbearbeitungsgespräch eingegangen. Der dritte hier vorgestellte Ansatz ist die Vermeidung von Konflikten. In diesem Zusammenhang werden die Moderation, Mediation sowie die Lösung eigener Konflikte thematisiert. Nicht zuletzt wird auf häufige Fehler bei der Bearbeitung von Konflikten hingewiesen. Konflikte sind notwendig für den sozialen Wandel in einer Gesellschaft. Daher ist das Ziel der Konfliktforschung nicht die Abschaffung von Konflikten, sondern das Erforschen von Möglichkeiten, wie diese konstruktiv und gewaltfrei von statten gehen können. Im beruflichen Kontext sind wir täglich in Kontakt mit anderen Menschen, wie z.B. Kollegen, Vorgesetzten, Kunden oder Lieferanten. Daher entstehen hier besonders häufig Konflikte. Mithilfe von Instrumenten der Konflikt

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