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Konfliktbearbeitung und Konfliktlösung in einer Arbeitsgruppe by Kliem, Andreas

Konfliktbearbeitung und Konfliktlösung in einer Arbeitsgruppe

by Andreas Kliem
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Book cover type: Paperback
  • ISBN13: 9783668412576
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Grin Verlag
  • Publisher Imprint: Grin Verlag
  • Publication Date:
  • Pages: 30
  • Original Price: USD 26.9
  • Language: German
  • Edition: 1. Auflage
  • Item Weight: 50 grams
  • BISAC Subject(s): General

Studienarbeit aus dem Jahr 2017 im Fachbereich Führung und Personal - Sonstiges, Note: 1,0, Hamburger Fern-Hochschule (HFH Düsseldorf), Veranstaltung: Arbeits- und Organisationspsychologie, Sprache: Deutsch, Abstract: Ziel dieser Hausarbeit ist die Analyse und Bewertung eines Konfliktfalls aus der Praxis und Entwicklung einer zugeschnittenen Lösungsstrategie mit Hilfe einer theoretischen Basis. Die zentrale Frage lautet: Wie ist der geschilderte Konflikt aus der Praxis mit Hilfe der Theorie zu bewerten und damit lösbar? Gruppenarbeit ist einer der entscheidenden Erfolgsfaktoren für Unternehmen, um am Markt konkurrenzfähig zu sein. An allen Stellen, wo Menschen interagieren, herrscht ein Wettbewerb von Ideen, Zielen und Einstellungen - und Konflikte entstehen. Einerseits verursachen Konflikte Kosten in Organisationen. Die Konfliktkostenstudie "Neue Wege der Ergebnisverbesserung" der österreichischen Wirtschaftskammer kommt 2006, durch schriftliche Befragung und Interviews von 217 Unternehmen, zu dem Ergebnis, dass 19,1 % der Konfliktkosten in Unternehmen einsparbar wären. Andererseits bietet die Steuerung von Konflikten, zur Verbesserung der Kommunikations- qualität, mindestens 25% Umsatzchancen. Diese Hausarbeit befasst sich aufgrund dieser Relevanz mit dem Thema "Konfliktbearbeitung und Konfliktlösung in einer Arbeitsgruppe". Im Anschluss an die Einleitung werden die zentralen Begriffe "Gruppe" (Kapitel 2) und "Konflikt" (Kapitel 3) definiert und wichtige Aspekte dieser Themenfelder erörtert. Ausgewählte Theorien des Konfliktmanagements werden in Kapitel vier vorgestellt. Im Rahmen von Kapitel fünf wird ein Konflikt aus der Praxis geschildert, nach der Theorie bewertet und analysiert und eine zugeschnittene Lösungsstrategie entwickelt. Ein Fazit bildet den Abschluss der Arbeit.

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