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Konzept zur Steuerung von IT-Service-Management-Dokumenten by Jusifov, Emil

Konzept zur Steuerung von IT-Service-Management-Dokumenten

by Emil Jusifov
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Book cover type: Paperback
  • ISBN13: 9783668419322
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Grin Verlag
  • Publisher Imprint: Grin Verlag
  • Publication Date:
  • Pages: 166
  • Original Price: USD 49.5
  • Language: German
  • Edition: N/A
  • Item Weight: 413 grams
  • BISAC Subject(s): General

Masterarbeit aus dem Jahr 2015 im Fachbereich Informatik - Sonstiges, Note: 2,3, Ludwig-Maximilians-Universität München, Sprache: Deutsch, Abstract: Die hohe Bedeutung von IT-Service-Management - einer Disziplin, welche die Effektivität und Effizienz von IT-Services sicherstellen soll - wird durch zahlreiche Publikationen gewürdigt. Diese fachspezifischen Werke befassen sich sehr ausführlich mit diversen Aspekten des IT-Service-Management, gehen aber nur unzureichend auf die Dokumentenlenkung ein, welche gemä der internationalen Norm ISO/IEC 20000 eine sehr wichtige Funktion in dieser IT-Disziplin inne hat. Die vorliegende Masterarbeit behandelt diese bedeutsame Forschungslücke. Hierzu wird im ersten Schritt ein Fachkonzept - Prozess zur Steuerung von IT-Service-Management-Dokumenten mit Vorgaben und Verfahren zu seiner Umsetzung - entwickelt. Darauf basierend wird im Rahmen eines IT-Konzepts ein Modell zur technischen Realisierung des Steuerungsprozesses erarbeitet. Basierend auf dem Fach- und IT-Konzept werden im weiteren Schritt Anforderungen zur Auswahl eines Dokumentensteuerungssystems spezifiziert. Ausgehend von den definierten Anforderungen werden zwei für die Belange der Dokumentenlenkung in Frage kommende Tools evaluiert. Im letzten Schritt wird der entwickelte Steuerungsprozess mit dem System, welches die meisten Punkte in der Evaluierungsphase erzielt, prototypisch implementiert.

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