Konzeption einer Balanced Scorecard für das Projektmanagement von Softwareentwicklungsprojekten
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Inhaltsangabe: Einleitung: Die Arbeit entstand an der Fachhochschule Konstanz in Zusammenarbeit mit der Siemens AG. Anlass der Arbeit war, dass der Geschäftszweig Siemens L&P PA IT sein Kennzahlensystem zur Überwachung und Steuerung der Softwareentwicklungsprojekte verbessern wollte. Bislang wurden hauptsächlich Finanzen und Termine erfasst. Im Rahmen dieser Diplomarbeit wurde hierzu eine auf dem Balanced Scorecard Ansatz basierende Projekt Scorecard entwickelt. Ziel war es, die Möglichkeiten zur ausgewogenen Überwachung des Projektstatus zu verbessern und gleichzeitig einen Beitrag zur Umsetzung bestehender Konzernrichtlinien zu leisten. Zusätzlich sollten Anforderungen des Capability Maturity Modells und der ISO 9001:2000 berücksichtigt werden. Nach einer kurzen theoretischen Einführung erfolgt eine gründliche Erfassung der Informationsbedürfnisse der einzelnen Stakeholder. Sie bildet das Fundament für das Design der Projekt Scorecard. Die Auswahl der kritischen Kennzahlen orientiert sich anhand der strategischen Zielsetzungen von Siemens L&P PA IT. Die Projekt Scorecard zeichnet sich dadurch aus, dass sie nicht nur die klassischen Projektkennzahlen zu Kosten, Zeit und Qualität/Funktionalität integriert, sondern zahlreiche innovative Kennzahlen innerhalb der einzelnen Perspektiven beinhaltet. Diese Kennzahlen unterstützen als Frühwarnindikatoren ein proaktives Projektmanagement. Ferner wurde der Earned-Value-Ansatz der amerikanischen Autoren Flemming/Koppelman adaptiert und hieraus einige Schlüsselkennzahlen abgeleitet, die in die Projekt Scorecard integriert werden. Abschlie end wird die DV-technische Umsetzung der Projekt Scorecard in Form eines Prototyps beschrieben. Die Arbeit zeigt dabei einen Weg auf, wie Inkonsistenzen im Projektreporting vermieden werden können, indem die Projekt Scorecard in das übergeordnete Balanced Scorecard Konzept der Siemens AG integriert wird. Hierdurch können Doppelspurigkeiten im Reporting und damit eine Mehrbelastung der Proje
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