Konzeption und Realisierung einer Trainingseinheit zur nonverbalen Kommunikation als Personalentwicklungsmaßnahme in der Gastronomie
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Inhaltsangabe: Inhaltsverzeichnis: Inhaltsverzeichnis: AbkürzungsverzeichnisIV AbbildungsverzeichnisV 1.Aufbau der Arbeit1 1.1Motivation1 1.2Zielsetzung2 1.3Gliederung der Arbeit3 2.Theoretische Grundlagen der Personalentwicklung4 2.1Personalentwicklung im Kontext organisationspsychologischer Ma nahmen5 2.1.1Grundannahmen der Organisationsentwicklung6 2.1.2Personalentwicklung im Kontext von Organisationsentwicklung9 2.1.3Geschichtlicher Hintergrund10 2.2Definitorische Grundlagen und Gebiete der Personalentwicklung12 2.2.1Forschungsstand und Literaturlage12 2.2.2Begriffsabgrenzung und Definitionen14 2.2.3Aktuelle Determinanten der Personalentwicklung16 2.2.4Aufgaben und Bereiche der Personalentwicklung18 2.2.5Methoden der Personalentwicklung20 2.2.6Relevante lerntheoretische Ansätze22 2.3Planung und Durchführung von Personalentwicklungsma nahmen23 2.3.1Ermittlung des Personalentwicklungsbedarfs25 2.3.1.1Methoden der Bedarfsermittlung26 2.3.1.2Perspektiven zukünftiger Bedarfsplanung28 2.3.2Zielformulierung in der Gestaltungsphase28 2.3.3Trainingsmethoden in der Personalentwicklung31 2.3.3.1Transferproblematik und transferfördernde Methoden im Lernfeld33 2.3.3.2Lernen am Modell als Methode zur Verhaltensänderung35 2.3.3.3Rollenspiel als Trainingsmethode37 2.3.4Evaluation von Personalentwicklungsma nahmen39 2.3.4.1Ziele von Evaluation40 2.3.4.2Kriterien und Methoden der Evaluation43 2.3.4.2.1Evaluation auf der Reaktionsebene44 2.3.4.2.2Evaluation auf der Lernebene45 2.3.4.3Evaluations-Designs47 2.3.4.3.1Experimentelle Designs48 2.3.4.3.2Methodische und statistische Probleme der Erfolgsmessung50 2.3.4.4Evaluationshemmnisse51 2.3.4.5Probleme der Ergebnissicherung52 2.4Weiterbildung, Training und Qualifizierung54 2.4.1Definitorische Abgrenzungen54 2.4.2Der Weiterbildungsbedarf in den Unternehmen55 2.4.3Psychologische Kompetenz in der Weiterbildung56 2.4.4Das Training fachübergeifender Schlüsselqualifikationen und sozialer Kompetenze
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