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Last-mile Delivery Challenges in Coimbatore by Parvathavarthini Kr, Shajitha Banu S

Last-mile Delivery Challenges in Coimbatore

by Parvathavarthini Kr , Shajitha Banu S
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Book cover type: Paperback
  • ISBN13: 9786209707223
  • Binding: Paperback
  • Subject: N/A
  • Publisher: LAP Lambert Academic Publishing
  • Publisher Imprint: LAP Lambert Academic Publishing
  • Publication Date:
  • Pages: 88
  • Original Price: USD 56.0
  • Language: English
  • Edition: N/A
  • Item Weight: 127 grams
  • BISAC Subject(s): Administration / General

This book presents a comprehensive analytical study of the challenges faced by consumers in logistics and delivery services in Coimbatore city. In the era of rapid e-commerce expansion, the efficiency and reliability of last-mile delivery have become critical determinants of customer satisfaction. The study systematically investigates major consumer concerns such as delivery delays, product damage, tracking inefficiencies, communication gaps, and overall service quality issues. It further evaluates consumer perceptions, awareness, and satisfaction levels toward logistics service providers operating in the region. By identifying existing operational gaps and service shortcomings, this research offers meaningful insights and practical implications for logistics companies, policymakers, academicians, and students seeking to enhance the effectiveness and customer-centricity of modern delivery systems.

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