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Leadership et administration avancés by Christian Sekimonyo Shamavu

Leadership et administration avancés

by Christian Sekimonyo Shamavu
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Book cover type: Paperback
  • ISBN13: 9786207965281
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Editions Notre Savoir
  • Publisher Imprint: Editions Notre Savoir
  • Publication Date:
  • Pages: 84
  • Original Price: GBP 56.0
  • Language: French
  • Edition: N/A
  • Item Weight: 137 grams
  • BISAC Subject(s): General

La stratégie des organisations publiques est également portée par les parties prenantes, notamment les usagers. Ceux-ci exigent des services publics de qualité, le strict respect des principes du service public (continuité des services de transport, etc.), la transparence et la pertinence des dépenses publiques. L'usager est de plus en plus considéré comme un client qu'il faut satisfaire en adoptant des pratiques issues du secteur marchand (démarche qualité, personnalisation des services et de la communication, etc. Ainsi, la finalité d'une administration publique est d'assurer le fonctionnement des services d'intérêt général. Ceux-ci reposent sur les principes fondamentaux de continuité, d'égalité, d'équité et d'adaptabilité du service public. La production d'un bien public vise à répondre gratuitement ou presque aux besoins de la collectivité. Ils ne sont pas nécessairement rentables financièrement. Par conséquent, ils sont délaissés par les organisations privées à la recherche du profit.

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