Leading Ancillary and Support Departments to Higher Performance: The New Service Imperative for Patient Care

Name: Leading Ancillary and Support Departments to Higher Performance: The New Service Imperative for Patient Care
Brand: Ache Management Series
SKU: 9781640552401
Price: 3756.0 INR
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by Frank Tortorella

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ISBN13: 9781640552401
Binding: Paperback
Subject: N/A
Publisher: Ache Management Series
Publisher Imprint: Ache Management Series
Publication Date: March 29, 2021
Pages: 364
Original Price: USD 58.0
Language: English
Edition: N/A
Item Weight: 726 grams
BISAC Subject(s): Hospital Administration & Care, Industries / Healthcare, and Health Care Delivery

About The Book

Leading Ancillary and Support Departments to Higher Performance: The New Service Imperative for Patient Care examines the key principles for effectively and efficiently leading ancillary and support teams throughout a healthcare system. Best practices from direct patient care, as well as from diagnostic, therapeutic, and nonclinical services, offer real-world methods for measuring performance and making course corrections when needed. The book&;s opening chapters provide a broad overview of various departments and highlight the importance of these departments to the overall healthcare infrastructure. The following chapters are written by accomplished healthcare experts who identify the strategies they have employed to optimize results in their specific ancillary and support areas. Each of these chapters begins with a description of an ancillary department and then explores its structure, key services, customers, and more. The book also offers: insights on measuring productivity and implementing
staffing models; an innovative framework for improving departmental performance; guidance on identifying key work units and performance metrics; best practices in leadership and communication for ancillary and support departments; strategies for applying the Baldrige framework to these areas. Ancillary and support departments are essential partners in ensuring that a healthcare organization achieves its patient safety and experience goals. To be successful, healthcare leaders must understand these departments and how to optimize their performance.

About The Author

Frank R. Tortorella, MBA, JD, FACHE, is vice president of accreditation, regulation, and certification at The University of Texas MD Anderson Cancer Center in Houston. In this role, he provides institutional strategic oversight and leadership for accreditations, regulations, and certifications. He previously served as vice president of clinical support services. Prior to joining MD Anderson, Tortorella served as vice president of finance and vice president of ambulatory care at Advocate Illinois Masonic Medical Center in Chicago. He holds a bachelor of arts degree from Harvard University, a master of business administration degree with a specialization in healthcare administration from the University of Chicago, and a law degree with a concentration in health law from Loyola University Chicago. Tortorella is also an adjunct professor at the Beazley Institute for Health Law and Policy at the Loyola University Chicago School of Law and at the Robert F. Wagner Graduate School of Public Service at New York University. He has served as a Baldrige examiner at the state and national level.

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