Library Security: Better Communication, Safer Facilities

Name: Library Security: Better Communication, Safer Facilities
Brand: Atlantic Books
SKU: 9780838913307
Price: 6299.0 INR
Availability: InStock

by Steve Albrecht

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ISBN13: 9780838913307
Binding: Paperback
Subject: N/A
Publisher: ALA Editions
Publisher Imprint: ALA Editions
Publication Date: May 27, 2015
Pages: 168
Original Price: USD 55.0
Language: English
Edition: N/A
Item Weight: 254 grams
BISAC Subject(s): Library & Information Science / General

About The Book

Library work is really all about people. And the inclusive, welcoming nature of the library means that all kinds of people pass through its doors. Not all difficult patrons are dangerous, but some frighten staff and other library users, which can lead to situations that are distracting, troubling, and fraught with liability. For more than a decade, Albrecht, a 15-year police veteran, has presented workshops for libraries on dealing with challenging patrons. His no-nonsense advice will empower library staff in their personal security and give them the tools to confidently communicate with their colleagues, patrons, and members of law enforcement regarding inappropriate behavior. In this book he addresses security issues important to all libraries, including

Specific guidance for common situations, such as unruly teens, unwanted sexual advances, chronically homeless substance abusers, and more
The elements of an effective Code of Conduct and how to enforce it
Tips on how to manage internet usage to minimize potential problems
How to align with patrons and use language that defuses the conflict
Forming partnerships with service organizations, homeless shelters, mental health advocacy groups, and other community resources
How to know when it's time to call the police, plus ideas for increasing law enforcement support
Ways to make the library more secure through changes to facilities

About The Author

Dr. Steve Albrecht, PHR, CPP, BCC, is board certified in HR, security management, and employee coaching. In 1994, he co-wrote Ticking Bombs, one of the first business books on workplace violence. He holds a doctorate in Business Administration, an M.A. in Security Management, a B.S. in Psychology, and a B.A. in English. He worked for the San Diego Police Department from 1984 to 1999 and is the author of 15 books on business, workplace security, and criminal justice topics, including Library Security: Better Communication, Safer Facilities (ALA Editions, 2015).

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