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Liderança durante a externalização de processos empresariais by Lim, Song Jing

Liderança durante a externalização de processos empresariais

by Song Jing Lim
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Book cover type: Paperback
  • ISBN13: 9786208777036
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Edicoes Nosso Conhecimento
  • Publisher Imprint: Edicoes Nosso Conhecimento
  • Publication Date:
  • Pages: 128
  • Original Price: GBP 36.45
  • Language: Portuguese
  • Edition: N/A
  • Item Weight: 182 grams
  • BISAC Subject(s): Production & Operations Management

O objetivo deste estudo � explorar os motivos e as preocupa��es da implementa��o da externaliza��o de processos empresariais (BPO) e a forma como os participantes percepcionam as tend�ncias da BPO em Singapura. A rela��o entre lideran�a e mudan�a organizacional (CO) em termos de BPO tamb�m � explorada. � discutida a medida em que o modelo de BPO utilizado por uma organiza��o tem impacto no estilo de lideran�a adotado durante a mudan�a. Tal como a literatura demonstra, o BPO pode ser um processo de mudan�a organizacional agressivo. Embora a literatura sobre mudan�a seja extensa, a quest�o da melhor forma de lideran�a durante o BPO n�o foi amplamente explorada. O que � claro � que a implementa��o do BPO � um desafio para as organiza��es e, em Singapura, em particular, as press�es do aumento dos custos do trabalho resultaram num consequente aumento da taxa de BPO. Espera-se que, com a informa��o fornecida neste livro, seja poss�vel tomar consci�ncia das prov�veis armadilhas e identificar factores cr�ticos de sucesso, tais como a sele��o do estilo de lideran�a mais adequado para conduzir a mudan�a com sucesso e a ado��o do modelo de BPO mais adequado para a sua organiza��o.

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