Following the success of her first book Clear Direction, the author now takes you into the dynamic
world of healthcare. Reflecting on lessons learned from South African state hospitals, she illustrates tried-and-tested Lean concepts, tools and techniques to assist in streamlining
In this guide you will discover theory, advice, examples and templates to help you answer these questions:
- What problem are we trying to solve?
- How will we engage staff in solving the key issues?
- How do we get it done? Which Lean tools will we use?
Clear direction coupled with relentless leadership, structured methods and a desire to improve patient care are a recipe for success in any service delivery initiative. Rose encourages everyone in public healthcare to get behind the wheel and drive real change. Let this book inspire and motivate you to start your improvement journey towards excellence.
Ms. Qedani Mahlangu, MEC: Gauteng Health
In Making a Difference Rose blends the unique learning from working with state hospitals with her own extensive experience as an improvement coach. Illustrated with examples from the Gauteng Department of Health Service Delivery Improvement Initiative, she paints a vision of what can be achieved and the practical advice on how to do it. This book is essential reading for healthcare improvement practitioners.
Dr. Anton Grütter, CEO: Lean Institute Africa
Bottom-up involvement meets top-down commitment in this powerful collection of Lean tools and techniques designed to transform the face of patient care. Making a Difference offers a way to connect strategy with activities on the ground, turning everyone into problem solvers who deliver value for our patients.
Ms. Ruzivo Chigwedere, Strategic Advisor to the MEC: Gauteng Health, Lean Programme Leader
Heathcote, Rose: - Improvement specialist, author and consultant Rose Heathcote has, over the last 20-years, raised the performance of enterprises in varied industries throughout Africa, the Middle East, Indian subcontinent and the United Kingdom. More than one hundred organisations-from micro enterprises to large multinationals-have benefited from Rose's passion and expertise in strategy, execution methodologies and learning of Operational Excellence. A proud South African, Rose's philosophy on improvement centres around 'keeping it simple'. She understands the complexity of problems faced by organisations and the need for tailor-made, streamlined, targeted solutions applicable particularly to the most challenging scenarios. Rose has spent years testing a multitude of philosophies, methodologies, tools and techniques in a variety of environments. Her coalface research has resulted in a consolidated and proven approach that is particularly effective in uplifting enterprises in emerging, developing economies-such as those typical of the African continent. Rose is the founder of Thinking People South Africa, a consultancy that specialises in delivering an integrated approach to Operational Excellence. With a background in Industrial Engineering and Business Management, Rose continues to research new ways of achieving excellence through first principles.
Rowles, Samantha: - Designer: Samantha has spent some years working in the ad agency realm, then broadened her skills in an area that she has a great affection for, book design. She spent over 4 years working for the world renowned Oxford University Press and held the position of Senior Graphic Designer and Team Leader within the design studio. Samantha specialises in art direction, brand development, marketing materials, project management, book design, ebooks and typesetting.
