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Managing to Improve Public Services by Jean Hartley, Cam Donaldson, Chris Skelcher

Managing to Improve Public Services

by Jean Hartley , Cam Donaldson , Chris Skelcher
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Book cover type: Hardcover
  • ISBN13: 9780521866415
  • Binding: Hardcover
  • Subject: N/A
  • Publisher: Cambridge University Press
  • Publisher Imprint: Cambridge University Press
  • Publication Date:
  • Pages: 316
  • Original Price: USD 137.0
  • Language: English
  • Edition: 1
  • Item Weight: 767 grams
  • BISAC Subject(s): Management

How are public service organizations governed? How can their performance be measured, managed and improved? Public services play a central role in the well-being, sustainability and growth of communities, cities and nations. Managing to Improve Public Services shows how management can be harnessed to improve a range of public services (e.g. policing, health, local government) by examining them through different theoretical lenses (e.g. governance, innovation and change, performance metrics and management). It advances both theory and practice, beyond traditional public administration and 'new public management', by considering the interrelationships between governance and public management. The book is written by a group of leading social science and management specialists, who were awarded the prestigious ESRC/EPSRC Public Service Fellow awards as part of the Advanced Institute of Management Research initiative. It will be of interest to graduate students, academics and policy makers involved in public service management and performance measurement.

Donaldson, Cam: - Cam Donaldson is the Health Foundation Chair in Health Economics and Director of the Institute of Health and Society, Newcastle University Business School.

Hartley, Jean: - Jean Hartley is Professor of Organizational Analysis at the Institute of Governance and Public Management, Warwick Business School, University of Warwick.

Skelcher, Chris: - Chris Skelcher is Director of Research for the School of Public Policy and Professor of Public Governance at the Institute of Local Government Studies, University of Birmingham.

Wallace, Mike: - Mike Wallace is Professor of Public Management at Cardiff Business School, Cardiff University.

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