Managing Your Outsourced It Services Provider: How to Unleash the Full Potential of Your Global Workforce

Name: Managing Your Outsourced It Services Provider: How to Unleash the Full Potential of Your Global Workforce
Brand: Springer
SKU: 9781484208038
Price: 2424.0 INR
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by Venkatesh Upadrista

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ISBN13: 9781484208038
Binding: Paperback
Subject: N/A
Publisher: Springer
Publisher Imprint: Apress
Publication Date: December 15, 2014
Pages: 152
Original Price: EUR 32.99
Language: English
Edition: N/A
Item Weight: 236 grams
BISAC Subject(s): Outsourcing, Information Technology, and Management Science

About The Book

Managing Your Outsourced IT Services Provider teaches executives and managers of organizations how to unleash the full potential of their outsourced IT services workforce and IT-enabled business processes safely and profitably. Drawing on two decades of experience managing client relationships for global IT services companies, Venkatesh Upadrista guides outsourcing organizations around the hazards of geographic distance, linguistic miscommunication, organizational mismatch, and functional disparity between receiver requirements and provider capabilities.

The first half of the book describes what an outsourcing organization needs to know about the IT services providers industry in general to deal intelligently with specific providers: namely, the industry's organizational types, strategic drivers, competitive labor market constraints, and tactics for hitting P&L targets. The second half of the book teaches outsourcers how to evaluate prospective providers, craft service level agreements, formalize best practices, and manage the full gamut of receiver─provider relationships to optimize outcome in terms of cost, timeliness, and quality of services received.

The descriptions and prescriptions in Managing Your Outsourced IT Services Provider apply equally to onshore and offshore outsourcing, but examples and case studies focus on offshoring. In addition, Upadrista analyzes the advantages, disadvantages, and special considerations and caveats of single provider outsourcing and captive centers.

About The Author

Venkatesh Upadrista is a global client executive at CapgeminiFinancial Services in Amsterdam. He was formerly a global solutions manager atTata Consultancy Services, a client partner at Wipro Services, a CIO partner atMcKinsey & Co., and a manager at Cognizant Technology Solutions. He is theauthor of Managing Offshore DevelopmentProjects and Distributed Agile: TheProven Agile Software Development Approach and Toolkit for GeographicallyDispersed Teams. Upadrista took his degree in mathematics and computerscience from Andhra University.

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