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Mass Notification and Crisis Communications: Planning, Preparedness, and Systems by Denise C. Walker

Mass Notification and Crisis Communications: Planning, Preparedness, and Systems

by Denise C. Walker
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Book cover type: Hardcover
  • ISBN13: 9781439874387
  • Binding: Hardcover
  • Subject: N/A
  • Publisher: Taylor & Francis
  • Publisher Imprint: CRC Press
  • Publication Date:
  • Pages: 550
  • Original Price: GBP 155.0
  • Language: English
  • Edition: N/A
  • Item Weight: 1066 grams
  • BISAC Subject(s): Disasters & Disaster Relief, Management, and Telecommunications

Mass communication in the midst of a crisis must be done in a targeted and timely manner to mitigate the impact and ultimately save lives. Based on sound research, real-world case studies, and the author's own experiences, Mass Notification and Crisis Communications: Planning, Preparedness, and Systems helps emergency planning professionals create a crisis communications plan that works by establishing upfront relationships with responders, enacting protocols, and utilizing technology to effectively message the intended audience.

Providing communication best practices to professionals, the book:

  • Reviews the challenges organizations face with communications in the face of various types of disasters
  • Helps to outline the target audience of the communiqué
  • Describes different communication techniques used throughout history during peace and wartime
  • Provides methods for getting the right message across the first time
  • Explores how social media can be a powerful tool in message dissemination
  • Examines the legal landscape to ensure managers are in compliance with international, federal, state, and local regulatory requirements

Aligned with the U.S. Department of Homeland Security's National Emergency Communications Plan--as well as the U.S. strategic plan to improve emergency response communications--the book provides recommendations to key decision makers given all considerations that must be weighed and factored in during a crisis.

Denise Chatam Walker, Ph.D. is the Chief Emergency Management Officer for the Lone Star College System in The Woodlands, Texas.

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