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Maximizing Management Performance and Quality with Service Analytics by Yixin Diao, Daniela Rosu

Maximizing Management Performance and Quality with Service Analytics

by Yixin Diao , Daniela Rosu
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Book cover type: Hardcover
  • ISBN13: 9781466684966
  • Binding: Hardcover
  • Subject: N/A
  • Publisher: Business Science Reference
  • Publisher Imprint: Business Science Reference
  • Publication Date:
  • Pages: 492
  • Original Price: GBP 204.0
  • Language: English
  • Edition: N/A
  • Item Weight: 1416 grams
  • BISAC Subject(s): Leadership

Service analytics studies the collection of business analytics models and tools for the improvement of IT service management processes. By analyzing related quality, cost, and productivity metrics, as well as customer interactions and social factors, organizations can effectively exploit these resources to reveal valuable insights in support of business goals, maximizing performance, quality of service, and customer satisfaction. Maximizing Management Performance and Quality with Service Analytics offers a selection of service analytics solutions for process modeling and optimization proven to drive excellence in IT service management. This book is for practitioners engaged in IT service management who are interested in delivering high-quality and cost-competitive IT services, as well as academic and industrial researchers in the fields of information technology and computer science who are advancing data analysis, modeling, and optimization methods to new emerging fields.

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