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Mediale Dialogkompetenz: Umgang Mit Schwierigen Gesprächssituationen Am Telefon Und Im Chat by Birgit Knatz, Stefan Schumacher

Mediale Dialogkompetenz: Umgang Mit Schwierigen Gesprächssituationen Am Telefon Und Im Chat

by Birgit Knatz , Stefan Schumacher
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Book cover type: Paperback
  • ISBN13: 9783662587201
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Springer
  • Publisher Imprint: Springer
  • Publication Date:
  • Pages: 161
  • Original Price: EUR 42.05
  • Language: German
  • Edition: 1. Aufl. 2019
  • Item Weight: 273 grams
  • BISAC Subject(s): Psychotherapy / Counseling

In vielen Berufsfeldern findet zwischenmenschlicher Dialog nicht mehr "face-to-face" statt, sondern durch Schreiben und Lesen oder Sprechen und Hören - im Chat, am Telefon, in Messengerdiensten oder über Voicemails. Doch diese Möglichkeiten der zwischenmenschlichen Kommunikation sind auch eine Herausforderung - herausfordernd überhaupt in Kontakt zu kommen, Missverständnisse zu vermeiden, Grenzen zu setzen oder Emotionen zu balancieren.

In diesem Fachbuch beschreiben die Autoren anhand zahlreicher Fallbeispiele herausfordernde und schwierige Gesprächssituationen im Chat oder am Telefon. Sie geben praktische Tipps und vermitteln Handlungsstrategien für den Umgang mit Menschen in Krisensituationen oder mit schwierigen Persönlichkeiten sowie zur Verringerung mentaler und emotionaler Belastungen, die durch die Kommunikation mit diesen Menschen entstehen.

Birgit Knatz ist Diplom-Sozialarbeiterin, Supervisorin (DGSv) und zertifizierte Ausbilderin der deutschsprachigen Gesellschaft für Online-Beratung (DGOB).

Dr. Stefan Schumacher ist Diplom-Theologe und promovierter Sozialwissenschaftler, NLP-Lehrtrainer und Coach (DVNLP) sowie Master of Brief Strategic Therapy (G. Nardone).

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