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Mediation in der betrieblichen Konfliktlösung by Wigger, Susanne

Mediation in der betrieblichen Konfliktlösung

by Susanne Wigger
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Book cover type: Paperback
  • ISBN13: 9783638655057
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Grin Verlag
  • Publisher Imprint: Grin Verlag
  • Publication Date:
  • Pages: 72
  • Original Price: USD 26.9
  • Language: German
  • Edition: N/A
  • Item Weight: 105 grams
  • BISAC Subject(s): Human Resources & Personnel Management

Masterarbeit aus dem Jahr 2005 im Fachbereich Führung und Personal - Sonstiges, Note: 2,0, Technische Universität Kaiserslautern (Zentrum für Universitäre Weiterbildung), Sprache: Deutsch, Abstract: Organisationen stehen heute wesentlich mehr unter Druck, sich einer immer schneller werdenden Dynamik anzupassen. Die Veränderungen im soziokulturellen und technischen Bereich sind immens. Wie in den Studienbriefen zum Fernstudium "Personalentwicklung in lernenden Unternehmen" immer wieder betont wird, verkürzen sich die Produktlebenszyklen, die Innovationsgeschwindigkeit nimmt rasant zu, die Kommunikationswege beschränken sich nicht nur auf ein Unternehmen, sondern man kommuniziert weltweit miteinander. Mitarbeiter müssen sich neuen Unternehmenszielen und neuen Leitbildern anpassen. Sie arbeiten vermehrt in Projektgruppen, die zeitlich befristet sind. Teamarbeit ist gefordert, aber auch selbstständiges Arbeiten und unternehmerisches Denken und Handeln. Neue Managementkonzepte werden ausprobiert und wieder verworfen. Die Mitarbeiter werden zum lebenslangen Lernen aufgefordert und neue Lernformen z.B. direkt am Arbeitsplatz entstehen. Dieser Prozess, der immer wieder gro e Anforderungen an die Mitglieder von Organisationen stellt, bleibt natürlich nicht ohne Konflikte. Konflikte können produktiv sein und wichtige Weichenstellungen unterstützen. Sie können aber auch sehr belastend sein, unnötig lange dauern und viele Energien binden. Eine Organisation muss also, um wettbewerbsfähig zu bleiben, sich mit dem Thema Konfliktmanagement auseinandersetzen, um Reibungsverluste durch nicht gelöste Konflikte möglichst gering zu halten. Diese Arbeit beschäftigt sich mit dem Thema "Mediation in der betrieblichen Konfliktlösung". Im ersten Kapitel geht es um die Fragen: Was sind Konflikte? Was sind soziale Konflikte? Was sind die Ursachen von betrieblichen Konflikten? Welche Konfliktlösungsmethoden wenden die Organisationen an? Das nächste Kapitel beschreibt ausführlich den Mediat

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