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Microsoft CRM for Dummies by Joel Scott

Microsoft CRM for Dummies

by Joel Scott
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Book cover type: Paperback
  • ISBN13: 9780764516986
  • Binding: Paperback
  • Subject: N/A
  • Publisher: For Dummies
  • Publisher Imprint: For Dummies
  • Publication Date:
  • Pages: 364
  • Original Price: GBP 24.99
  • Language: English
  • Edition: N/A
  • Item Weight: 694 grams
  • BISAC Subject(s): Business & Productivity Software / General and Advertising & Promotion

From the Back Cover
Tailor Microsoft CRM to manage records and workflow for your business

Find out how to target your sales efforts and become a customer service leader

A happy customer is a repeat customer, so how do you make 'em happy? You can manage, with Microsoft CRM and this friendly guide by your side! Find out how easily you can provide super service, track your invoices, sell more effectively, maximize your leads, and show your customers they're tops on your list.

The Dummies Way

  • Explanations in plain English
  • "Get in, get out" information
  • Icons and other navigational aids
  • Tear-out cheat sheet
  • Top ten lists
  • A dash of humor and fun

Joel Scott is among a handful of global experts on CRM for small and medium-sized businesses.

Michael DeLisa is the Director of Training at Computer Control Corporation.

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