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Microsoft Dynamics CRM 4 for Dummies by Joel Scott

Microsoft Dynamics CRM 4 for Dummies

by Joel Scott
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Book cover type: Paperback
  • ISBN13: 9780470343258
  • Binding: Paperback
  • Subject: N/A
  • Publisher: For Dummies
  • Publisher Imprint: For Dummies
  • Publication Date:
  • Pages: 408
  • Original Price: GBP 19.99
  • Language: English
  • Edition: N/A
  • Item Weight: 649 grams
  • BISAC Subject(s): Business & Productivity Software / General

From the Back Cover

Personalize Microsoft CRM to work for your business

Find out how to support your sales, marketing, and customer service initiatives

Microsoft Dynamics CRM means business! Here's what you need to get going now with this customer relationship management solution. Discover how to set up CRM 4, navigate and customize the system, use it to work with your accounts and contacts, collect leads, forecast sales, run reports, and much more.

Discover how to:

  • Navigate the Microsoft CRM system
  • Create and manage activities
  • Generate quotes and invoices
  • Implement and manage a marketing campaign
  • Work with contracts

Joel Scott is president of Computer Control Corporation and a well-known speaker on CRM and related technologies. David Lee is president of Vertical Marketing Inc., a software consulting firm. Scott Weiss is president and CEO of Core Solutions, Inc., a CRM consulting firm.

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