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Natura della gestione della qualità presso UNB / UAE by Ayman Al Armouti, Huda Iqbal, Adil Alshezawi

Natura della gestione della qualità presso UNB / UAE

by Ayman Al Armouti , Huda Iqbal , Adil Alshezawi
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Book cover type: Paperback
  • ISBN13: 9786207395293
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Edizioni Sapienza
  • Publisher Imprint: Edizioni Sapienza
  • Publication Date:
  • Pages: 52
  • Original Price: USD 38.0
  • Language: Italian
  • Edition: N/A
  • Item Weight: 91 grams
  • BISAC Subject(s): Production & Operations Management

In questo libro i ricercatori hanno scelto la Union National Bank (UNB) per una ricerca sull'implementazione della qualità nei servizi. Come la banca ha implementato il concetto di Total Quality Management e gli strumenti di controllo della qualità che ha utilizzato per raggiungere il suo attuale livello di qualità. Il progetto è stato suddiviso in 3 fasi: Nella fase 1 è stato dimostrato il processo di raccolta dei dati, che ha richiesto l'identificazione dei problemi da affrontare con la banca. La maggior parte della ricerca sull'UNB è stata effettuata dai ricercatori attraverso il sito web aziendale dell'UNB e i suoi rapporti annuali. Nella fase 2 è stata dimostrata l'applicazione e la descrizione degli strumenti QCC (7): diagramma causa-effetto, foglio di controllo, istogramma, diagramma di dispersione, analisi di Pareto, diagramma di flusso e diagramma di esecuzione. I risultati sarebbero stati giustificati dopo aver esaminato la logica dei dati raccolti, insieme all'applicazione passo dopo passo degli strumenti QCC. Nella fase 3 sono state proposte delle raccomandazioni, spiegando la logica della proposta e applicando i criteri del premio Sheikh Khalifa Excellence. Il progetto è stato realizzato in forma di "problem solving" per l'UNB, concentrandosi sull'applicazione degli strumenti TQM e QCC.

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