Offshoring IT-basierter Dienstleistungen nach Indien: Kritische Darstellung der Chancen und Risiken des ITO und BPO für deutsche Anwenderunternehmen
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Diplomarbeit aus dem Jahr 2011 im Fachbereich BWL - Unternehmensführung, Management, Organisation, Note: 1,0, Fachhochschule Regensburg, Sprache: Deutsch, Abstract: In einer Wirtschaftswelt, die immer stärker durch den sich weiterentwickelnden Prozess der Globalisierung geprägt ist, welcher seinerseits die Konkurrenz und den Druck auf effizientes, unternehmerisches Handeln fortdauernd erhöht, greifen Unternehmen auf Strategien wie das Offshoring zurück, um weiter bestehen zu können. Auch deutsche Unternehmen folgen diesem Trend. So z.B. vergab im Frühjahr 2010 die deutsche Bank an Tata Consultancy Services (TCS) einen Auftrag im Wert von mehr als 100 Mio. USD, damit sich das indische Unternehmen um die Installation und den Betrieb ihrer Banking-Software in 52 Länder kümmert. Da solche Verlagerungen i.d.R. Vorhaben sind, die langfristiger und genauer Vorbereitungen bedürfen, soll diese Arbeit vorwiegend deutschen Anwenderunternehmen, welche ihre unterstützenden Prozesse im Bereich der IT - und in einem weiter fortgeschrittenen Stadium in dem des BPO - nach Indien zu verlagern gedenken, mit grundlegenden und weiterführenden Informationen über diese Problematik, daraus resultierende Chancen und zu beachtende Risiken miteinschlie end, ausstatten. Insbesondere die Risiken betreffend soll den zur Verlagerung tendierenden Unternehmen Handlungsempfehlungen unterbreitet werden. Ferner soll den Anwenderunternehmen der derzeitige, indische IT-BPO-Dienstleistungssektor dargestellt werden. Indischen IT-BPO-Providern soll diese Arbeit insofern behilflich sein, da sie über die ITO- bzw. BPO-Neigung deutscher Unternehmen informiert werden. Den Aufbau der Arbeit betreffend beginnt sie mit einem einführenden Kapitel (Kap. 2), in welchem die Begriffe Offshoring und Outsourcing erklärt, sowie voneinander abgegrenzt werden, die Beweggründe verlagernder Unternehmen dargelegt und die geschichtlichen und zukünftigen Entwicklungen des Offshore-Trends beschrieben werden. Daraufhin schlie
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