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Outsourcing e offshoring dell'elaborazione aziendale in Sudafrica by Chikwene, Batanai Clemence

Outsourcing e offshoring dell'elaborazione aziendale in Sudafrica

by Batanai Clemence Chikwene
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Book cover type: Paperback
  • ISBN13: 9786208361952
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Edizioni Sapienza
  • Publisher Imprint: Edizioni Sapienza
  • Publication Date:
  • Pages: 84
  • Original Price: GBP 45.0
  • Language: Italian
  • Edition: N/A
  • Item Weight: 137 grams
  • BISAC Subject(s): Production & Operations Management

Nonostante le opportunità che l'industria del Business Processing Outsourcing e Offshoring (BPO&O) offre al Sudafrica in termini di opportunità di lavoro e di esportazione di servizi verso i Paesi sviluppati, sono state condotte pochissime ricerche nel contesto sudafricano. Gli obiettivi dello studio sono stati quelli di identificare le principali tendenze, sviluppi e modelli del settore BPO&O e di comprendere le iniziative politiche e normative, nonché gli accordi istituzionali utilizzati per promuovere il settore in Sudafrica. Lo studio di caso mirava anche a comprendere le implicazioni per la politica commerciale sudafricana della volontà del governo di promuovere l'offshoring dei servizi di elaborazione aziendale. Lo studio di caso ha utilizzato un approccio di tipo misto, con l'analisi dei dati quantitativi integrata nell'analisi qualitativa. La documentazione e le interviste aperte sono state le principali tecniche utilizzate per raccogliere i dati da analizzare. I partecipanti chiave per le interviste sono stati identificati in base alla loro competenza ed esperienza nel settore del BPO in Sudafrica, utilizzando un campionamento a variazione massima, in modo da poter intervistare persone con prospettive diverse sul settore. I risultati dello studio di caso rivelano che.

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