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Pilotstudie: Patientenzufriedenheit im onkologischen Versorgungssystem by Kutz, Rudolf

Pilotstudie: Patientenzufriedenheit im onkologischen Versorgungssystem

by Rudolf Kutz
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Book cover type: Paperback
  • ISBN13: 9783638645157
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Grin Verlag
  • Publisher Imprint: Grin Verlag
  • Publication Date:
  • Pages: 80
  • Original Price: GBP 20.9
  • Language: German
  • Edition: N/A
  • Item Weight: 114 grams
  • BISAC Subject(s): Wills

Forschungsarbeit aus dem Jahr 2003 im Fachbereich Gesundheit - Public Health, Sprache: Deutsch, Abstract: Diese Pilotstudie entstand im Rahmen meiner Dissertation zur Qualitätssicherung und -kontrolle im Gesundheitswesen, insbesondere unter Berücksichtigung des gegliederten Versorgungssystems (Akutmedizin, Rehabilitation, Nachsorge). Nach einer Exploration in Form von narrativen Gruppeninterviews (3 Selbsthilfegruppen) wurde eine schriftliche Befragung von Selbsthilfegruppen in der Bundesrepublik durchgeführt. Dabei kam es primär darauf an, die Probleme der Patientenzufriedenheit zu eruieren, um aufzuzeigen, in welchen Bereichen Defizite bzw. Erfolge zu verzeichnen sind. Basis der Untersuchung war ein aus der theoretischen Diskussion resultierendes kommunikatives rsp. interaktives Problem. Es zeigte sich, dass die Patientenzufriedenheit durch 5 Faktoren gekennzeichnet werden kann: Kommunikative Kompetenz, Fachliche Kompetenz, Empathie, Interaktionskompetenz (Akzeptanz des Patienten durch die Profession), Support (i. S. psychosozialer Unterstützung) die fast 2/3 der Varianz der Patientenzufriedenheit erklären.

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