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Professional Development of Hotel Staff as a Key to Service Quality

by Nigina Khalimova
Save 12% Save 12%
Current price ₹4,234.00
Original price ₹4,832.00
Original price ₹4,832.00
Original price ₹4,832.00
(-12%)
₹4,234.00
Current price ₹4,234.00

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Book cover type: Paperback
  • ISBN13: 9786208454340
  • Binding: Paperback
  • Subject: N/A
  • Publisher: LAP Lambert Academic Publishing
  • Publisher Imprint: LAP Lambert Academic Publishing
  • Publication Date:
  • Pages: 72
  • Original Price: GBP 38.19
  • Language: English
  • Edition: N/A
  • Item Weight: 109 grams
  • BISAC Subject(s): General

This monograph explores the impact of professional development on service quality in the hospitality industry, focusing on Bukhara, Uzbekistan. It emphasizes the need for structured training programs to enhance employee skills, improve customer satisfaction, and align with global standards. Drawing on successful practices from Europe and Asia, such as Marriott's "Passport to Success" and SHATEC's "WOW" program, the study proposes an annual 30-day training model supported by government and educational institutions. Through surveys and analysis, it highlights gaps in local hotel staff training and offers innovative, practical solutions to foster sustainable growth in tourism.

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