Prozessorientiertes Controlling
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Studienarbeit aus dem Jahr 2011 im Fachbereich BWL - Controlling, Note: 1,7, Hochschule für Angewandte Wissenschaften Neu-Ulm; früher Fachhochschule Neu-Ulm, Sprache: Deutsch, Abstract: Inhaltsverzeichnis: Inhaltsverzeichnis: Abkürzungsverzeichnis: Abbildungsverzeichnis: 1. Einführung in die Problemstellung 1.1 Hinführung zum Thema und Zielsetzung der Arbeit 1.2 Vorgehensweise der Arbeit 2. Grundlagen und Begriffsdefinitionen 2.1 Controlling 2.2 Geschäftsprozesse 3. Prozessorientierung in Unternehmen 3.1 Anforderungen 3.2 Erfolgsfaktoren 3.2.1 Prozessziele 3.2.2 Prozessorganisation 3.2.3 Prozesscontrolling 3.2.4 Prozessprinzipien 3.2.5 Prozesskultur 4. Prozessorientiertes Controlling 4.1 Herausforderungen an das Prozesscontrolling 4.2 Aufgaben und Instrumente des Prozesscontrollings 4.2.1 Bewertung der Prozesse 4.2.2 Überwachung und Verbesserung der Prozesse 4.2.3 Prozessinformationen bereitstellen 5. Stärken und Schwächen des prozessorientierten Controlling 6. Fazit Literaturverzeichnis: Ehrenwörtliche Erklärung: 1.1 Hinführung zum Thema und Zielsetzung der Arbeit Weltweite Konkurrenz, wachsender Wettbewerb, immer höhere Erwartungen der Kunden an die Unternehmen und der schnelle Fortschritt in den Technologien sind nur wenige der Herausforderungen, denen sich Unternehmen zu stellen haben. Um all diesen Aufgaben gerecht zu werden müssen es die Unternehmen schaffen, ihre Geschäfte besser als ihre Konkurrenz zu beherrschen und sich immer auf die Änderungen einstellen. Die Aufgabe von Unternehmen ist es, immer seinen Kunden einen Mehrwert in Form von Leistungen zu schaffen. Die entscheidenden Elemente auf dem Weg zu einem erfolgreichen Handeln stellen dabei die betrieblichen Prozesse dar. Wie im Laufe der Arbeit dargestellt wird, ist das prozessorientierte Controlling ein wesentlicher Baustein in der prozessorientierten Organisationsstruktur. Aufgrund dieser Faktoren wird im Folgenden erarbeitet, ob es ein Unternehmen schaffen kann, sich dur
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