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Public Services Delivery by Anwar Shah

Public Services Delivery

by Anwar Shah
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Book cover type: Paperback
  • ISBN13: 9780821361405
  • Binding: Paperback
  • Subject: N/A
  • Publisher: World Bank Publications
  • Publisher Imprint: World Bank Publications
  • Publication Date:
  • Pages: 258
  • Original Price: USD 35.0
  • Language: English
  • Edition: N/A
  • Item Weight: 377 grams
  • BISAC Subject(s): Public Policy / Social Services & Welfare

The globalization of information?satellite TV, internet, phone and fax?serve to enhance citizens? awareness of their rights, obligations, options and alternatives and strengthens demands for greater accountability from the public sector. However, the power of accountability is significantly reduced if citizens are unable to measure their government's performance in a meaningful way, which is precisely the topic of this timely book. The abstract concept of ?government performance? can only be an effective tool in public debate when there are concrete statistics measuring performance and benchmarks against which current indicators can be compared. Public Services Delivery offers a comprehensive view of government performance measurement. The first part examines systems or frameworks for measuring the performance of government at the national level and at local levels of government. The second part of the book focuses on particular sectors that form the core of essential government services: health, education, welfare, waste disposal, and infrastructure. This book provides powerful tools to: a) development practitioners to evaluate projects, b) to policymakers to reform their government's policies, and c) to public interest groups that wish to pressure their government for improvements in government services.

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