QR-Codes - empirische Untersuchung der Zielgruppe und des Nutzungsverhaltens in Deutschland
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Bachelorarbeit aus dem Jahr 2011 im Fachbereich Medien / Kommunikation - Multimedia, Internet, neue Technologien, Note: 1.3, Hochschule für angewandte Wissenschaften München, Sprache: Deutsch, Abstract: Die vorliegende Bachelorarbeit befasst sich mit dem Bekanntheitsgrad, der Verbreitung und der Nutzung von Quick Response Codes in Deutschland. Durch die Zunahme von sog. Smartphones und die sinkenden Kosten für mobilen Internetzugriff, nimmt die Zahl der Nutzer von mobilen Internetdienstleistungen stetig zu. Diese Faktoren begünstigen die Nutzung von QR-Codes; immer mehr Unternehmen nutzen diese Art der Interaktion mit ihren Kunden. Ob diese Art der Kommunikation flächendeckend akzeptiert und angewendet wird, bleibt abzuwarten. Die Untersuchung beschäftigt sich speziell mit den Nutzern von QR-Codes, aber auch mit den Nicht-Nutzern. Es werden sowohl Gründe für die Nutzung als auch für die noch fehlende Akzeptanz aufgezeigt. Von den in der Umfrage befragten Personen (insgesamt 451) haben rund 36% einen QR-Code schon mindestens ein Mal benutzt. Auch der hohe Bekanntheitsgrad von über 60% bei den Befragten spricht für den Einsatz von QR-Codes. Das Ergebnis der Studie zeigt, dass die Nutzung von QR-Codes stetig steigt, begünstigt durch den schnell wachsenden Smartphone-Markt und durch die steigenden Angebote von Unternehmen mittels "mobile tagging". Ausgehend von den Resultaten dieser Umfrage haben QR-Codes gro es Potential und werden sich zu einem festen Bestandteil in der Kommunikation von Unternehmen entwickeln. In den kommenden Jahren wird die Anzahl an QR-Code Kampagnen weiter zunehmen.
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