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Quadro para o Município Local de Madibeng by Mothobi, Anna M.

Quadro para o Município Local de Madibeng

by Anna M. Mothobi
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Book cover type: Paperback
  • ISBN13: 9786204748276
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Edicoes Nosso Conhecimento
  • Publisher Imprint: Edicoes Nosso Conhecimento
  • Publication Date:
  • Pages: 148
  • Original Price: GBP 58.0
  • Language: Portuguese
  • Edition: N/A
  • Item Weight: 227 grams
  • BISAC Subject(s): General

O livro realça a necessidade de boa governação e o papel da liderança para destacar as dificuldades enfrentadas pelo Município Local de Madibeng na prestação de serviços na Província Noroeste da África do Sul. O objetivo era criar um quadro que ajudasse o município a prestar serviços eficazes e de alta qualidade. Foi utilizado um método de investigação qualitativa e o estudo foi realizado no município de Letlhabile, distrito 9. Os resultados indicaram que os principais factores que afectam a prestação eficaz de serviços incluem a falta de gestores e líderes com conhecimentos e experiência, a falta de responsabilização pela fraude financeira, a falta de liderança eficaz e de gestão dedicada, e a falta de atribuição adequada de recursos. Tanto os princípios de Batho-Pele como a ética de trabalho foram ignorados pelo pessoal municipal. Estes conhecimentos ajudarão a administração da administração local a obter a satisfação do cliente através da melhoria da prestação de serviços. O estudo conclui-se com a apresentação de um quadro que poderá abordar as áreas em que a administração local não estava a conseguir.

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