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Qualitätsmanagement im Systemverbund von Ausbildung, Praxis und Forschung by Zeuch, Andreas

Qualitätsmanagement im Systemverbund von Ausbildung, Praxis und Forschung

by Andreas Zeuch , Markus Hänsel
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Book cover type: Paperback
  • ISBN13: 9783838627878
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Diplom.de
  • Publisher Imprint: Diplom.de
  • Publication Date:
  • Pages: 292
  • Original Price: GBP 147.9
  • Language: German
  • Edition: N/A
  • Item Weight: 386 grams
  • BISAC Subject(s): Management

Inhaltsangabe: Einleitung: In unserer Diplomarbeit haben wir einen praxisorientierten Ansatz zu einem ma geschneiderten Qualitätsmanagement-System entwickelt, das auf eine kundenorientierte Qualitätsverbesserung zielt, indem Ziel- und Auftragsklärung, Qualitätsbewu tsein, Mitarbeitermotivation und Kommunikationskultur im gesamten Unternehmen in den Mittelpunkt gestellt werden. Dies wurde exemplarisch im Gesundheitswesen für unser Ausbildungsinstitut, den Fachbereich Musiktherapie der Fachhochschule Heidelberg, durchgeführt. Unser Ansatz basiert auf systemtheoretischen Annahmen, die von einer hohen Vernetzung verschiedener organisationaler Einheiten (in unserem Fall: Praxis, Ausbildung und Forschung) ausgeht und der damit einhergehenden Komplexität gerecht wird. Eine weitere Besonderheit dieses Qualitätsmanagement-Systems liegt in der ma geschneiderten internen Entwicklung organisationsspezifischer Qualitätskriterien durch angemessene Tools (ganzheitliche Problemlösungsmethodik nach Ulrich/Probst). Inhaltsverzeichnis: Inhaltsverzeichnis: 1.Entwurf eines systemisch-konstruktivistischen Qualitätsmanagements1 1.1Qualitätssicherung - Qualitätsmanagement: Standortbestimmung2 1.1.1Qualität - Erste Begriffsbeschreibung3 1.1.2Qualitätssicherung - Historie5 1.1.3QS - Forderung im Gesundheitswesen8 1.1.4QS - Umsetzung im Gesundheitswesen10 1.1.5Von QS zu QM16 1.1.6QM/QS und Evaluation21 1.2Theoretische Grundlagen: Konstruktivismus und Systemtheorie24 1.2.1Historie26 1.2.2Viabilität29 1.2.3Die Subjekt - Objekt Spaltung und eine neue Dimension von Objektivität zweiter Ordnung: Intersubjektivität33 1.2.4Systemgrenzen39 1.2.5Kommunikation42 1.2.6Selbstorganisation47 1.2.7Ökologie50 1.3Systemisches Qualitätsmanagement52 1.3.1Systemische Aufgaben von QM53 1.3.1.1Einführung53 1.3.1.2QM - Ein System im System54 1.3.1.3Ökologie und Selbstorganisation in QM60 1.3.2Ziele in QM64 1.3.3Kommunikation in QM69 1.3.4Motivation in QM75 1.3 5Konstruktion systeminter

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