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Quality Management for IT Services: Perspectives on Business and Process Performance

by Claus-Peter Praeg , Dieter Spath
Save 17% Save 17%
Current price ₹18,343.00
Original price ₹22,012.00
Original price ₹22,012.00
Original price ₹22,012.00
(-17%)
₹18,343.00
Current price ₹18,343.00

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Book cover type: Hardcover
  • ISBN13: 9781616928896
  • Binding: Hardcover
  • Subject: N/A
  • Publisher: Business Science Reference
  • Publisher Imprint: Business Science Reference
  • Publication Date:
  • Pages: 350
  • Original Price: GBP 144.0
  • Language: English
  • Edition: N/A
  • Item Weight: 1089 grams
  • BISAC Subject(s): Total Quality Management

Modern business processes rely heavily on IT services. In spite of this growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management. Quality Management for IT Services: Perspectives on Business and Process Performance aims to close this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with practical implementation solutions, this book gives both scientists and practical experts insight into the different facets of IT service quality management.

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