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Recent Trends in Shared Services: Insights from a Study Tour to Malaysia by Klimkeit, Dirk

Recent Trends in Shared Services: Insights from a Study Tour to Malaysia

by Dirk Klimkeit , Chien Chien Lo
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Book cover type: Paperback
  • ISBN13: 9783389147788
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Grin Verlag
  • Publisher Imprint: Grin Verlag
  • Publication Date:
  • Pages: 142
  • Original Price: USD 48.9
  • Language: English
  • Edition: 1. Auflage
  • Item Weight: 177 grams
  • BISAC Subject(s): Management

Anthology from the year 2025 in the subject Business economics - Business Management, Corporate Governance, Baden-Wuerttemberg Cooperative State University (DHBW) (BWL-Dienstleistungsmanagement), language: English, abstract: Many multinational enterprises use shared service centers (SSCs) that centralize large parts of internal service functions. Developments such as digitalization, robotic process automation and the event of generative AI, the COVID 19 pandemic, changes in society and the labor force, evolving capabilities and expectations of shared services have all contributed to significant changes in shared service strategies and operating models, service offerings and operations. Drawing on insights from a study in Malaysia, this volume contains insights on recent trends in shared services and Global Business Services (GBS) organizations in the areas of service delivery and operating model, the future of work, managing the workforce, optimizing process performance, automation, digitalization and AI.

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