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Resolving Conflict: 10 Steps for Turning Negatives to Positives by Harold Scharlatt

Resolving Conflict: 10 Steps for Turning Negatives to Positives

by Harold Scharlatt
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Book cover type: Paperback
  • ISBN13: 9781604916188
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Center for Creative Leadership
  • Publisher Imprint: Center for Creative Leadership
  • Publication Date:
  • Pages: 76
  • Original Price: GBP 17.26
  • Language: English
  • Edition: N/A
  • Item Weight: 114 grams
  • BISAC Subject(s): Education

Conflict is inevitable, in everyday life and especially in today's increasingly nonhierarchical organizations-in the workplace. So what has always been a key leadership skill, conflict resolution, has become even more critical. But too often, leaders receive little formal training in conflict resolution, and they struggle just to manage the simplest interpersonal conflicts. By using the lessons of this book, readers will be able to apply a thorough, proven method-summarized in ten steps-for resolving conflicts. Following these steps, leaders can analyze a conflict and move toward its resolution with more assurance of a positive outcome for everyone involved.

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