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Resolving Personal and Organizational Conflict: Stories of Transformation and Forgiveness by Kenneth Cloke

Resolving Personal and Organizational Conflict: Stories of Transformation and Forgiveness

by Kenneth Cloke
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Book cover type: Hardcover
  • ISBN13: 9780787950606
  • Binding: Hardcover
  • Subject: N/A
  • Publisher: Jossey-Bass
  • Publisher Imprint: Jossey-Bass
  • Publication Date:
  • Pages: 240
  • Original Price: GBP 47.5
  • Language: English
  • Edition: N/A
  • Item Weight: 454 grams
  • BISAC Subject(s): Industrial & Organizational Psychology and Violence in Society

Learn how personal and organizational conflicts can be resolved by listening closely to the 'stories' people tell when they are in conflict, understanding why people tell their stories in the ways they do, and creating a third story that brings them together. This visionary book is written by Kenneth Cloke and Joan Goldsmith, two renowned mediators, who have used the narrative structure method successfully in their own mediation practice to move people in conflict from stubbornness, hostility, and fear to openness, collaboration, and forgiveness. Focusing on the transformative power of stories, Resolving Personal and Organizational Conflict includes an array of case studies from the authors' first-hand experience with thousands of clients. These case studies include the perspectives of all the parties in the conflict and cover a wide range of conflicts and disputes.

KENNETH CLOKE is a mediator, arbitrator, consultant, and trainer specializing in resolving complex multiparty conflicts. JOAN GOLDSMITH is a management consultant and educator specializing in leadership development, organizational change, conflict resolution, and team building.Cloke and Goldsmith are the authors of Resolving Conflicts at Work and the forthcoming Mediating Dangerously, both from Jossey-Bass.

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