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Rethinking Public Service Delivery: Managing with External Providers

by John Alford
Save 17% Save 17%
Current price ₹5,359.00
Original price ₹6,431.00
Original price ₹6,431.00
Original price ₹6,431.00
(-17%)
₹5,359.00
Current price ₹5,359.00

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Book cover type: Paperback
  • ISBN13: 9780230237957
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Palgrave MacMillan
  • Publisher Imprint: Palgrave MacMillan
  • Publication Date:
  • Pages: 312
  • Original Price: GBP 41.99
  • Language: English
  • Edition: N/A
  • Item Weight: 408 grams
  • BISAC Subject(s): Public Affairs & Administration, Public Policy / General, and American Government / Executive Branch

From the Back Cover
Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award

Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working - including contracting, partnering, client co-production, inter-governmental collaboration and volunteering - pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.

JOHN ALFORD is Professor of Public Sector Management at the University of Melbourne and at the Australia and New Zealand School of Government.

JANINE O'FLYNN is Professor of Public Management at the University of Melbourne, Australia.
JOHN ALFORD is Professor of Public Sector Management at the University of Melbourne and at the Australia and New Zealand School of Government.

JANINE O'FLYNN is Professor of Public Management at the University of Melbourne, Australia.

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