Skip to content

Booksellers & Trade Customers: Sign up for online bulk buying at trade.atlanticbooks.com for wholesale discounts

Booksellers: Create Account on our B2B Portal for wholesale discounts

Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent

by Henk Akkermans
Save 35% Save 35%
Current price ₹3,639.00
Original price ₹5,597.00
Original price ₹5,597.00
Original price ₹5,597.00
(-35%)
₹3,639.00
Current price ₹3,639.00

Imported Edition - Ships in 12-14 Days

Free Shipping in India on orders above Rs. 500

Request Bulk Quantity Quote
+91
Book cover type: Hardcover
  • ISBN13: 9783319720166
  • Binding: Hardcover
  • Subject: N/A
  • Publisher: Springer
  • Publisher Imprint: Palgrave Pivot
  • Publication Date:
  • Pages: 153
  • Original Price: EUR 49.99
  • Language: English
  • Edition: 2018
  • Item Weight: 436 grams
  • BISAC Subject(s): Production & Operations Management, Information Management, and Management

From the Back Cover

This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.

Henk Akkermans is Professor of Supply Chain Management at Tilburg University, the Netherlands.

Trusted for over 49 years

Family Owned Company

Secure Payment

All Major Credit Cards/Debit Cards/UPI & More Accepted

New & Authentic Products

India's Largest Distributor

Need Support?

Whatsapp Us