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Service Operations Management by Richard D. Metters

Service Operations Management

by Richard D. Metters
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Book cover type: Paperback
  • ISBN13: 9788131517734
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Cengage Learning India
  • Publisher Imprint: Cengage Learning India
  • Publication Date:
  • Pages: 428
  • Original Price: INR 775.0
  • Language: English
  • Edition: 2nd Revised Edition
  • Item Weight: 416 grams
  • BISAC Subject(s): General

This book covers the full cycle of building a service business from concept formation through implementation.  The first section of the book - three chapters - focuses on constructing a business strategy.  The next section details how to implement that strategy in the design of the service system.  Capacity management is an important strategic and tactical issue in many services and is the subject of the four chapters in the third section of the book.  Finally, the last four chapters provide managers with tools needed for everyday operation.

Richard D. Metters: Emory University

Kathryn H. King-Metters: Agnes Scott College

Madeleine Pullman: Cornell University

Steve Walton: Emory University

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