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Service Quality Assessment of Public Transport in Monrovia by Sebron Dargba, Jay Kalaria

Service Quality Assessment of Public Transport in Monrovia

by Sebron Dargba , Jay Kalaria
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Book cover type: Paperback
  • ISBN13: 9786209561047
  • Binding: Paperback
  • Subject: N/A
  • Publisher: LAP Lambert Academic Publishing
  • Publisher Imprint: LAP Lambert Academic Publishing
  • Publication Date:
  • Pages: 88
  • Original Price: GBP 52.98
  • Language: English
  • Edition: N/A
  • Item Weight: 127 grams
  • BISAC Subject(s): Automotive

This book analyzes Monrovia's public bus system with a focus on customer satisfaction and service quality. Using survey data and quantitative analysis, it identifies key factors such as affordability, accessibility, safety, comfort, and reliability that influence passenger satisfaction and loyalty. The book offers practical recommendations to improve service performance and support sustainable urban mobility in Monrovia and similar cities.

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