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Servicemodelle und Wartungsdienstleistungen im Smart Home. Welche Faktoren beeinflussen die Anwenderakzeptanz im Störungsfall? by Rosenmayer, Gottfried

Servicemodelle und Wartungsdienstleistungen im Smart Home. Welche Faktoren beeinflussen die Anwenderakzeptanz im Störungsfall?

by Gottfried Rosenmayer
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Book cover type: Paperback
  • ISBN13: 9783956873218
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Science Factory
  • Publisher Imprint: Science Factory
  • Publication Date:
  • Pages: 124
  • Original Price: USD 66.9
  • Language: German
  • Edition: N/A
  • Item Weight: 173 grams
  • BISAC Subject(s): Internet / General

Lampen, Musikanlagen und Heizungen - das sind nur einige Einrichtungen in unserem Zuhause, die künftig mittels Smart Home Technologie gesteuert werden. Doch was passiert eigentlich, wenn in einem voll automatisierten Haushalt die Heizungsanlage ausfällt? Durch die fortschreitende Automatisierung verzögern sich Reparaturen und Entstörungsvorgänge. Viele Unternehmen wittern deshalb im Bereich der Wartung und Reparatur von Smart Home Systemen ein lohnendes Geschäftsmodell. Gottfried Rosenmayer stellt sich in seinem Buch die Frage, ob und inwiefern Konsumenten die Gestaltung dieser Dienstleistungs- und Servicemodelle hinterfragen und akzeptieren. Kann der Faktor Wartung zu einem Akzeptanzverlust und einer Abkehr vom Smart Home führen? Anhand von Experteninterviews kommt Rosenmayer zu dem Ergebnis, dass vor allem die Reaktionszeit, der Preis sowie die Sicherheit die Zufriedenheit der Anwender beeinflussen. Darauf aufbauend stellt er Wartungsverträge und Servicemodelle vor, die beim Ausfall von Smart Home Systemen die Reparaturleistung absichern und die negativen Auswirkungen abfedern können. Aus dem Inhalt: Smart Home; Servicemodell; Dienstleistung; Technologie; Wohnbau; Haushalt

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