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Servicenow's Intelligent It Service Management: A Comprehensive Guide to Implementing the Platform's AI Capabilities for It Managers by Chugh, Saaniya

Servicenow's Intelligent It Service Management: A Comprehensive Guide to Implementing the Platform's AI Capabilities for It Managers

by Saaniya Chugh
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Book cover type: Paperback
  • ISBN13: 9798868817052
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Apress
  • Publisher Imprint: Apress
  • Publication Date:
  • Pages: 256
  • Original Price: EUR 54.49
  • Language: English
  • Edition: First Edition
  • Item Weight: 531 grams
  • BISAC Subject(s): Business & Productivity Software / General

Part 1- Understanding ServiceNow Chapter 1: From Manual Frameworks to Automated Workflows.- Chapter 2: Overview of ServiceNow’s AI Capabilities.- Chapter 3: Building Intelligent ITSM with AI Solutions.- Chapter 4: Road to Transformational Service Experiences.- Part 2 -Building Your Journey Chapter 5: Leading your ServiceNow AI Journey for IT Service Management.- Chapter 6: Maximizing ROI with ServiceNow’s AI Capabilities and Avoiding Value Traps.- Chapter 7: Future Trends in AI and ITSM: Preparing for Tomorrow's Advancements.- Chapter 8: Governance and Management of AI in ServiceNow.- Chapter 9: Use Cases and Exceptional Experiences in ITSM.- Chapter 10: AI Strategic Readiness Workshop.

Saaniya Chugh is a seasoned IT Service Management (ITSM) professional and a recognized expert in ServiceNow technologies, with over a decade of experience driving digital transformation initiatives across global organizations. As a key member of technical deliveries at the Customer Success group at ServiceNow, she has consistently demonstrated her ability to bridge the gap between business management and technical innovation. With a deep understanding of ServiceNow's AI capabilities, and her previous roles within the ServiceNow ecosystem, Saaniya is uniquely positioned to guide IT managers through the complexities of implementing AI-driven solutions. Her extensive experience in IT infrastructure roles and passion for harnessing technology to streamline processes have made her a trusted advisor to organizations seeking to modernize their ITSM practices.

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