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Serviceology for Services: 5th International Conference, Icserv 2017, Vienna, Austria, July 12-14, 2017, Proceedings

by Yoshinori Hara
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Current price ₹3,672.00
Original price ₹5,649.00
Original price ₹5,649.00
Original price ₹5,649.00
(-35%)
₹3,672.00
Current price ₹3,672.00

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Book cover type: Paperback
  • ISBN13: 9783319612393
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Springer
  • Publisher Imprint: Springer
  • Publication Date:
  • Pages: 237
  • Original Price: EUR 49.99
  • Language: English
  • Edition: 2017
  • Item Weight: 392 grams
  • BISAC Subject(s): Software Development & Engineering / General, Information Technology, and Information Management

This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017.

The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.

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