Servicequalität Deutschland und die Erlangung des Qualitätssiegels Stufe I in einem touristischen Betrieb
Imported Edition - Ships in 18-21 Days
Free Shipping in India on orders above Rs. 500
Imported Edition - Ships in 18-21 Days
Free Shipping in India on orders above Rs. 500
Studienarbeit aus dem Jahr 2011 im Fachbereich Tourismus - Sonstiges, Note: 1,3, Fachhochschule Erfurt, Sprache: Deutsch, Abstract: Inhaltsverzeichnis Abbildungsverzeichnis 1. Einleitung 2. Qualitätsmanagement 2.1 Was ist Qualität? 2.2 Qualität als Managementaufgabe 3. Die Kooperationsgemeinschaft ServiceQualität Deutschland 4. ServiceQualität Deutschland Stufe 1 4.1 Serviceketten - Analyse der Prozesse im Unternehmen aus Kundensicht 4.2 Reduzierung von Servicelücken durch Qualitätsbausteine 4.3 Beschwerdemanagement - Wie nutzen wir Kundenbeschwerden für Qualitätsverbesserungen? 4.4 Der Ma nahmenplan und das Team- und Qualitätsversprechen 5. Fazit 6. Anhang 7. Quellenverzeichnis EINLEITUNG "Wir haben zu viel von ähnlichen Firmen, die ähnliche Mitarbeiter beschäftigen mit einer ähnlichen Ausbildung, die ähnliche Arbeiten durchführen. Sie haben ähnliche Ideen und produzieren ähnliche Dinge, zu ähnlichen Preisen, in ähnlicher Qualität. Wenn du dazu gehörst, wirst du es künftig schwer haben." Karl Pilsl Österreichischer Wirtschaftsjournalist 1. Einleitung Die Tourismusbranche ist stark Nachfrageabhängig. Erkennbar ist ein Trend zu immer häufigeren und immer kürzeren Urlaubsreisen. Gäste werden immer reise-erfahrener, anspruchsvoller und spezieller, bevorzugen komplexe Angebote und achten verstärkt auf das Preis-Leistungs-Verhältnis. Im Gegenzug dazu herrscht ein Angebotsüberhang, steigender Wettbewerbsdruck und eine zunehmende Austauschbarkeit von Hotelprodukten. Das führt zu erhöhten Anforderungen an die Hoteliers. "Kundengerechte Dienstleistungen anzubieten und eine 'Kultur des Dienens' zu entwickeln wird insbesondere für kundenkontaktintensive Unternehmen wie die Hotellerie, immer mehr zur Überlebensfrage." Hauptaufgabe ist die effizientere Vermarktung des vorhandenen Potentials sowie die kontinuierliche Erhöhung der Angebotsqualität, denn sie wird immer mehr zum entscheidenden Erfolgsfaktor. Nur mit qualitativ hochwertigem Service und de
• Author(s): Clear | James • Publisher: Penguin • Publisher Imprint: Penguin Random House • Subject: General Books
• Author(s): Ichiro Kishimi • Publisher: GROVE ATLANTIC • Publisher Imprint: Allen & Unwin • BISAC: Personal Growth - SuccessIchiro Kishimi lives in Kyoto. He writes, lectures and teaches in psychiatric clinics as a certified counsellor and c...
View full details• Author(s): Chetan Bhagat • Publisher: HarperCollins Publishers India • Publisher Imprint: HarperCollins Publishers India • BISAC: GeneralFrom India's top-selling writer Chetan Bhagat comes a powerful new love story that will make you laugh, cry...
View full details• Author(s): Brianna Wiest • Publisher: Manjul Publishing • Publisher Imprint: Amaryllis • BISAC: Body Mind And SpiritThis is a book about self-sabotage. Why we do it, when we do it, and how to stop doing it—for good. Coexisting but conflicting n...
View full details• Author(s): Morgan Housel • Publisher: Pan Macmillan • Publisher Imprint: Pan Macmillan • BISAC: Finance - Wealth ManagementA third book from the International bestselling author of The Psychology of Money and Same as Ever, lessons on harnessing...
View full details• Author(s): Arundhati Roy• Publisher: PRH INDIA LOCAL PRINT• Publisher Imprint: Penguin Hamish Hamilton• BISAC: Literary FiguresArundhati Roy’s first work of memoir, this is a soaring account, both intimate and inspiring, of how the author became...
View full details• Author(s): Acharya Prashant • Publisher: HarperCollins Publishers India • Publisher Imprint: HarperCollins Publishers India • BISAC: GeneralIn a world where vagueness is mistaken for depth and obscurity passes for wisdom, Truth without Apology ...
View full details• Author(s): Sudha Murthy • Publisher: India Puffin • Publisher Imprint: India Puffin • BISAC: Short StoriesWho can resist a good story, especially when it's being told by Grandma? From her bag emerges tales of kings and cheats, monkeys and mic...
View full details• Author(s): Satoshi Yagisawa • Publisher: Bonnier Books Ltd • Publisher Imprint: Bonnier Books Ltd
• Author(s): Newport, Cal • Publisher: Little, Brown Book Group • Publisher Imprint: Piatkus
• Author(s): Shrijeet Shandilya • Publisher: Ebury Press • Publisher Imprint: Ebury Press • BISAC: Romance - GeneralIn the electric haze of college life, three friends are bound by laughter, late-night talks and unspoken promises. But when two of...
View full details• Author(s): Dan Brown • Publisher: Transworld Publishers Ltd • Publisher Imprint: Transworld Publishers Ltd • BISAC: Thrillers - EspionageDan Brown is the bestselling author of Digital Fortress, Deception Point, Angels and Demons, The Da Vinci C...
View full details• Author(s): Sudha Murty • Publisher: India Puffin • Publisher Imprint: India Puffin • BISAC: Action & Adventure - General
Rich Dad Poor Dad: What the Rich Teach Their Kids about Money That the Poor and Middle Class Do Not!
• Publisher: Penguin • Publisher Imprint: Penguin Random House • Subject: General Books • BISAC: Personal Finance - GeneralApril of 2022 marks a 25-year milestone for the personal finance classic Rich Dad Poor Dad that still ranks as the #1 Pers...
View full details• Author(s): Dale Carnegie | Napoleon Hill • Publisher: Fingerprint • Publisher Imprint: Fingerprint • Subject: General Books
• Author(s): Freida Mcfadden • Publisher: Penguin Select Print • Publisher Imprint: Penguin Select Publishing"Multi-Million Copy Bestselling Series •Now Being Made Into a Major Motion Picture Starring Sydney Sweeney and Amanda Seyfried #1 New Yor...
View full details• Author(s): Wonder House Books • Publisher: Wonder House Books • Publisher Imprint: Wonder House Books • BISAC: Comics & Graphic Novels - Fairy Tales, Folklore, Legends & MTimeless Wisdom, Talking Animals & Life Lessons for Young Min...
View full details• Author(s): Viktor E. Frankl • Publisher: Random House • Publisher Imprint: Random Hou • Subject: Medical, Nursing and Health Sciences
• Author(s): Madhavi Bharadwaj • Publisher: PRH India • Publisher Imprint: Penguin Ebury Press • BISAC: Parenting - MotherhoodWelcome to the wild, messy, wonderful world of parenting--where the nights are long, the diapers are explosive, and unso...
View full details• Author(s): Vir Das • Publisher: HarperCollins Publishers India • Publisher Imprint: HarperCollins Publishers India • BISAC: Entertainment & Performing ArtsComedian and actor Vir Das is beloved (by some, tolerated by others, blocked by a few...
View full details• Author(s): Eric Carle • Publisher: Penguin Books, Limited (UK) • Publisher Imprint: Penguin Books, Limited (UK) • BISAC: Animals - Butterflies, Moths & CaterpillarsEric Carle's The Very Hungry Caterpillar is a perennial favourite with child...
View full details• Author(s): Prajakta Koli • Publisher: Harper Fiction India • Publisher Imprint: Harper Fiction India • BISAC: Romance - ContemporaryWinner of the Amazon India Popular Choice Debut Book 2025 Award. From one of India's most-loved creators comes s...
View full details• Author(s): Albom, Mitch • Publisher: Little, Brown Book Group • Publisher Imprint: Sphere* Subtitled 'An old man, a young man, and life's greatest lesson', this is a true story of a man's rediscovery of his mentor - a book about second chances.